General Terms and Conditions

General conditions of sale – Thetote-bag

This website is operated by the-tote bag . Throughout the site, we use the terms “we”, “us” and “our” when referring to The-tote bag . This website, including all information, tools and services to which it provides access, is offered by The-tote bag to the user that you are, provided that you accept all of the terms, conditions, policies and notices stipulated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Service”). "), including by the terms, conditions and policies mentioned herein and/or accessible by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, individuals who are visitors, vendors, customers, merchants, and/ or content providers.

Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited thereto.

Each new tool or feature that is added to this store is also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check this page from time to time for changes. Your continued access or use of the website after changes are posted constitutes acceptance of the changes. Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

The company The-tote bag's head office is located at 2 rue Guillibaud, 76000 Rouen, Micro-enterprise with capital of 1000 Euros, registered with the Rouen RCS under the number (to be completed) and whose intra-community VAT number is ( to be completed).

We are at your disposal for any request for additional information through the contact form.


These conditions aim to define the terms and conditions for placing payment and delivery orders between the website www.the-tote and the customer.


All products on sale on the site www.the-tote are offered while stocks last.

The Products available on the site are described and presented with the greatest possible accuracy.
However, if errors or omissions may have occurred in this presentation, The-tote bag company cannot be held responsible.
The photographs of the products offered may undergo minimal variations (colors, sizes, shape).


The customer can choose items from our product range and put them in their “Basket”.

By clicking on the “Order” button, the customer finalizes the order of the products in the basket.

He will then be asked to communicate his data to us (including payment data).

Before finalizing an order, the customer can view and modify the details of their order at any time.

It is also obligatory to accept these General Terms and Conditions before placing an order.

Otherwise it will not be possible to order products on the Website.

Placing your order constitutes a sales contract between the customer and the company, subject to the availability of the products ordered.

A confirmation email will be sent to the customer confirming receipt and details of the order.



All our packages are sent via local postal services.

Shipping costs for all orders placed in mainland France are fixed and indicated by the seller in the form completed during the Order.

The Seller undertakes to process the Order within thirty days from the day following validation of the Order. The times indicated are average times and correspond to the processing, preparation and shipping times of the order (exit from warehouses).

They run as soon as the order is validated.


All items purchased ship within 20 business days of ordering, although the majority ship within 7-12 business days.

In case of high demand, your delivery may take up to 3 weeks to arrive.
If you still have not received your purchase after 30 days, please write to us using the contact form


The-tote bag company is not responsible for any losses or damages that you may suffer if losses or damages result from a case of force majeure, if they are attributable to the unforeseeable act of a third party, or if they are attributable to you.

If the customer's address is incorrect, The-tote bag cannot be held responsible for the loss of the order.


According to article L. 121-20 of the Consumer Code, any consumer benefits from a period of 14 days to exercise their right of withdrawal without having to give reasons or pay penalties, with the exception return costs.

This period is extended until the 1st following working day, if it expires on a Saturday, Sunday or public holiday.

The products must be returned in their packaging and in their original condition with the order number.

To organize a return, contact us with the form provided for this purpose.


The prices of the products are displayed in euros.

For orders destined for countries outside the European Union, the adjustment of customs fees will be requested from the Customer upon delivery.


Payment is due immediately upon ordering, and is made by credit card via the secure system provided by the payment provider Shopify payments, Limited.

The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network.

Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information.

In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable.

By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated.

The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it.

We have no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, guaranteeing both the identity of the payment institution and the confidentiality of the data.

Payment in several installments is not permitted.


All Products on sale on the Website benefit from the legal guarantee of conformity (L211-4 of the Consumer Code) allowing the User to return defective or non-compliant products delivered.

-Article L211-4 of the Consumer Code: The seller is required to deliver compliant goods existing at the time of delivery.

For any non-compliant product, it is possible to contact us using the contact form in order to find a solution.


All elements of the Website, including the underlying technology, are protected by copyright, trademarks or patents.

Likewise, the brands, logos, designs and models appearing on the website are the exclusive property of the company The-tote bag .

They cannot therefore be used under penalty of counterfeiting.

Effective date: September 26, 2023.

Collapsible content

What are the delivery times ?

We aim to process and ship all orders within 1-3 business days. Delivery times vary depending on your country of residence, but generally you can expect to receive your order within 7-12 business days.

CUSTOMIZED items are created to order and require 4 weeks manufacturing lead time.

What are the forms of payment accepted ?

Payment for orders is made by credit card on our website.

Payment is secure via our partner Shopify Payment

We accept payments by Visa, Mastercard credit card as well as payments via ApplePay. Your payment information is secure and confidential.

Can I return an item if I am not satisfied?

Absolutely ! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, you may return it within 30 days of receipt for a refund or exchange. Please see our returns policy for further details.

The item is defective / non-compliant - legal guarantee

Goods are considered faulty if they are received damaged or have a manufacturing defect within two years of purchase.

Please note that items damaged due to wear and tear, misuse, dropping, fire or water damage are not considered faulty. If you have received the goods damaged ("visible defect"), we ask that you report this defect with a photo of the defect and proof of purchase within two days of delivery.

Simply contact us on , we will be happy to process your request.

Can I cancel or change my order once it has been placed?

We process orders as quickly as possible, which means it may be difficult to change them once they have been placed. However, if you wish to cancel or change your order, please contact us as soon as possible and we will do our best to help you.

Do you offer international delivery?

Yes, we offer international shipping to most countries. Delivery costs may vary depending on your country of residence and are calculated during the ordering process. Please note that customs duties and taxes may apply depending on your country's rules.

How can I contact your customer service?

Our customer service team is here to help! You can contact us by email at or by using our contact form on our website. We strive to respond to all requests as quickly as possible.

How to maintain my TOTE BAG

Just like a pretty handbag, here are our washing recommendations:

1st machine wash separately as dark colors may bleed slightly.
Machine wash at 30°C.

Soft iron.